Sharon - thank you for taking the time to write about your experience at our dealership. All of us at Milton Ruben Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
My only complaint is that I dropped off car on a Tuesday morning to check issue with torque converter. I was told it may take a couple of days to diagnose, but I had to call on Thursday afternoon to check status. I was told that they had not looked at car yet, but it was next in line a nd they would call back on Friday with status. I did not receive a call until Monday afternoon. I have no issues with work performed and I know work can get backed up, just follow thru when you say you will call back by a certain time.
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
I registered online and the earliest appointment was at 1pm. Come to find out, I should have dropped my car off first thing in the morning to get the mechanical issue looked at before they closed. So, I had to wait over the weekend. The staff was polite and courteous. I just hated that time was wasted.
I had a very important Dr appointment and was running late because of a flat tire & had to be towed there. I was happy to use the shuttle to & back. When I got back, my car was ready with a new tire as they didn't have one in stock.
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Milton Ruben Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
Mark, we sincerely appreciate your feedback. Each employee is a valued member of the Milton Ruben Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
I took my car in on Friday to have the oil changed and regular maintenance. I was informed that my tires had been rotated and balanced. On Monday on my way to work, I receive a dashboard light warning that my front left tire is low. I took the car back to the service department and sure enough, not only did they not check the air pressure in my tires, but they didn't reset the tire sensor. The 2 service techs who assisted me on Monday were great. They made sure everything was good with my vehicle before I left.
iThe whole Milton Ruben Chevrolet team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Richard - thank you for sharing this great feedback about your experience with us. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Thank you for providing us with your feedback. Our team is dedicated to providing a great experience for customers and we would like to discuss this issue in greater depth. Please give us a call at your earliest convenience.
From the time I arrived without an appointment I was treated like royalty. They really do know what customer service is. Gabe was awesome and so was Mike Bailey the mechanic. Everything was explained in detail and the truck was flawless when I got it back.
Scott, we sincerely appreciate your feedback. Each employee is a valued member of the Milton Ruben Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Thank you for taking the time to share your feedback, Douglas. I'm happy to hear that our sales team took great care of you during your visit. We look forward to seeing you again for scheduled maintenance down the road. Thanks!