I made an appointment for 9:30 for an oil change and tire rotation and did not leave the dealership until 12. I understand that things happen but was never given an update on my car until I specifically asked for one. I also had a young child with me because the estimated time was an hour. It was a very difficult morning to say the least. We have used This dealership to purchase both cars for our family but I am not sure we will continue to use the service department because of this lack of courtesy.
It's hands down the best experience I've had while purchasing a car. The staff was great, we really loved Ricky@Richard. Also the business was neat and clean, Thanks for everything!!! Loving our Malibu!!!
My advisor barely called to let me know what was going on with my truck. I would have to call and eventually get the service manager since my advisor wasnt in. My truck was in the service shop for more than a week and the day after i got it back the battery died in my driveway and I had to have it jumped by roadside service. The ladies that worked the checkout desk were super friendly and helpful but the rest of my experience was horrible. I bought my truck the summer of 2016 and had nothing but issues with it. I have been raised on Chevrolets and always loved the dependability but after the experience with my beloved silverado I am hesitant to buy one again. Everytime I've has service at Milton Ruben it has been a hassle to get straight answers or had to wait forever for a simple oil change. Yesterday I was looking at possibly upgrading to a new 2019 Silverado around noon and walked the lot with my husband and 4 year old son for a good 30-45 mins and was never approached by a salesman. We saw several who ignored us. As soon as I walked on the Toyota lot we were greeted and helped by someone. As much as I loved my silverado and wanted to keep it to pass down to my sons, I just couldnt trust it would last that long. I ended up trading it in for a 4Runner yesterday and couldnt be happier.
I had a 12:10 appt where I sat there for 2.5 hours waiting on my oil be changed. I am also pregnant and was starving. And I did utilize that vending machine. I have never had to wait longer than 45minutes for an oil change.